Delivery Information
UK Mainland Delivery Options
- UK Next Working Day Delivery: £7.99. Place your order before 3pm (Monday to Friday) for dispatch on the same day.
- UK Mail 2-3 Day Delivery (Mon-Fri): £3.99. For those who prefer a more economical option.
Delivery Information
Orders placed before 3pm from Monday to Friday are dispatched on the same day. Orders received after this time will be dispatched on the next business day. Upon dispatch, you will receive an email containing your tracking number and a link to track your order.
Please be aware that during busy periods or in the initial phase of sales or promotions, same-day dispatch may not be possible. International orders may take up to 2 working days to dispatch.
While we strive to meet all published delivery times, there are occasions, due to circumstances beyond our control, when your parcel may not arrive within the expected timeframe. We commit to resolving any such issues swiftly on your behalf.
Should your parcel be in transit, we are unable to send a replacement immediately. Items that have not been delivered must be returned to us before we can offer a resend or refund. Parcels lost in transit are escalated to our courier partners, and refunds or replacements are issued once the investigation concludes, typically within 15 working days for UK orders and 30 days for international orders.
International Delivery Prices
- Zone 1 (£7.99): Belgium, France, Germany, Ireland, Netherlands, Spain.
- Zone 2 (£9.99): Austria, Denmark, Finland, Italy, Luxembourg, Portugal, Sweden, Croatia, Czech Republic, Estonia, Gibraltar, Greece, Greenland, Hungary, Iceland, Latvia, Liechtenstein, Lithuania, Macedonia, Norway, Poland, Romania, Serbia, Slovakia, Slovenia, Turkey, Ukraine.
- Zone 3 (£22.99): United States, Australia, Canada, China, Hong Kong, India, Indonesia, Japan, Macao, Malaysia, Pakistan, Singapore, Taiwan, Thailand, United Arab Emirates, Vietnam.
Important Information
Ensure the accuracy of your shipping address, as we are unable to redirect orders once they are en route. For security reasons, we do not modify addresses post-order confirmation. Verification of your details with your card issuer may be necessary before dispatching your purchase, especially during sale periods when dispatch may take up to 72 hours (Monday to Friday). We aim to minimize any potential delays, including those related to customs, in collaboration with our shipping partners.
Frequently Asked Questions
- Why have I been asked for additional information?
To ensure the security of our transactions, we conduct regular checks. Any information provided is treated with the utmost confidentiality and is securely disposed of after your order is dispatched. Processing will commence once any requested additional information is received.
Here's the refined section with the inclusion of instructions for contacting via WhatsApp for Telephone COD orders:
Can I change my delivery address after placing an order?
Yes, you are able to amend your delivery address within 24 hours from the time of placing your order. To request a change, please reach out to our customer support team through the official WhatsApp link available on our website. This approach ensures that your order is processed accurately and securely, and helps to prevent any potential issues with delivery.
At checkout, you have the option to select a delivery address that differs from your billing address. This flexibility allows for direct delivery to gift recipients or receipt of items at a more convenient location, such as your office or a relative's home.
Telephone Cash on Delivery (COD) Orders for Kabul, Afghanistan
Placing Telephone COD Orders:
For our esteemed customers in Kabul, Afghanistan, we are pleased to offer the option of Telephone Cash on Delivery (COD) orders. This service enables you to place orders by contacting us directly through our official WhatsApp, as indicated on our website, and pay for your purchases upon delivery.
Specifying Your Delivery Address:
During the Telephone COD order process, you will be asked to provide your preferred delivery address. This allows you to receive your order at a location that is most convenient for you, whether it's your home, workplace, or any other address within Kabul.
How to Place a Telephone COD Order:
1. Access our official WhatsApp link on our website to initiate a Telephone COD order.
2. Share the product details, your contact information, and your preferred delivery address with our customer service representative.
3. You will receive a confirmation of your order along with an order number for your reference.
4. The order will then be dispatched to the address you specified, with payment collected upon delivery.
This exclusive service for customers in Kabul, Afghanistan, underscores our commitment to providing convenient, adaptable, and secure shopping experiences.
Should you have any questions or need further assistance with placing a Telephone COD order, our customer service team is readily available to support you. We aim to make your shopping experience with us as smooth and enjoyable as possible.
- What happens if I am not available when delivery is attempted?
Our couriers may leave a failed delivery card with options, or leave your parcel with a neighbour. Unclaimed orders will eventually be returned to us. Refunds or exchanges are processed upon receipt of the unclaimed parcel, excluding the original delivery charge. A fee will be required to resend the parcel if requested.
For further assistance or inquiries, please do not hesitate to contact our customer service team.