Frequently Asked Questions

- Why have I been asked for additional information?
To ensure the security of our transactions, we conduct regular checks. Any information provided is treated with the utmost confidentiality and is securely disposed of after your order is dispatched. Processing will commence once any requested additional information is received.

Here's the refined section with the inclusion of instructions for contacting via WhatsApp for Telephone COD orders:

Can I change my delivery address after placing an order?
Yes, you are able to amend your delivery address within 24 hours from the time of placing your order. To request a change, please reach out to our customer support team through the official WhatsApp link available on our website. This approach ensures that your order is processed accurately and securely, and helps to prevent any potential issues with delivery.

At checkout, you have the option to select a delivery address that differs from your billing address. This flexibility allows for direct delivery to gift recipients or receipt of items at a more convenient location, such as your office or a relative's home.

Telephone Cash on Delivery (COD) Orders for Kabul, Afghanistan

Placing Telephone COD Orders:
For our esteemed customers in Kabul, Afghanistan, we are pleased to offer the option of Telephone Cash on Delivery (COD) orders. This service enables you to place orders by contacting us directly through our official WhatsApp, as indicated on our website, and pay for your purchases upon delivery.

Specifying Your Delivery Address:
During the Telephone COD order process, you will be asked to provide your preferred delivery address. This allows you to receive your order at a location that is most convenient for you, whether it's your home, workplace, or any other address within Kabul.

How to Place a Telephone COD Order:
1. Access our official WhatsApp link on our website to initiate a Telephone COD order.
2. Share the product details, your contact information, and your preferred delivery address with our customer service representative.
3. You will receive a confirmation of your order along with an order number for your reference.
4. The order will then be dispatched to the address you specified, with payment collected upon delivery.

This exclusive service for customers in Kabul, Afghanistan, underscores our commitment to providing convenient, adaptable, and secure shopping experiences.

Should you have any questions or need further assistance with placing a Telephone COD order, our customer service team is readily available to support you. We aim to make your shopping experience with us as smooth and enjoyable as possible.

- What happens if I am not available when delivery is attempted?
Our couriers may leave a failed delivery card with options, or leave your parcel with a neighbour. Unclaimed orders will eventually be returned to us. Refunds or exchanges are processed upon receipt of the unclaimed parcel, excluding the original delivery charge. A fee will be required to resend the parcel if requested.

For further assistance or inquiries, please do not hesitate to contact our customer service team.